Webinar: Step into the future of unified Customer Engagement

Many organizations still struggle with disconnected tools for sales, marketing, and customer service – leading to scattered data, inefficiencies, and inconsistent customer interactions. But what if every team could work from the same platform, with real-time insights, AI-driven automation, and seamless collaboration?

With Microsoft Dynamics 365 Customer Engagement, sales, marketing, and customer service come together on a single platform. That means shared data, smoother processes, and better decision-making – creating a more connected customer experience at every step.

Join our webinar to see how businesses are shifting from traditional CRM systems to a more connected, AI-powered way of working.

You will learn more about:

• How to break down silos – Unify sales, marketing, and service on a shared platform to improve collaboration and efficiency.
  
  
• The power of AI-driven insights – Leverage automation and predictive analytics to enhance decision-making and customer interactions.
  
  
• Creating seamless customer journeys – Ensure a consistent experience across all touchpoints, from first engagement to ongoing support.
  
  
• Improving the employee experience – Reduce manual tasks and complexity with an intuitive system that works with the tools you already use.

Hope to see you there! 

Speakers in the webinar:

• Sami Kankaanpää, Customer Engagement Lead, Fellowmind Finland