Hive AI
Next Best Action Agent
Cross- and upselling often feels like a task rather than a natural part of sales. It would be powerful if the system could proactively suggest opportunities—based on similar customers, their purchases, satisfaction, or recent changes at a company. This enables sales to act timely and think ahead with the customer.Business challenge:
Sales managers often miss cross- or upsell opportunities. They have to manually assess which products might be relevant, making the process reactive and dependent on individual insight.
Core Features:
The Next Best Action (NBA) Agent offers essential features to automate and optimize the cross- and upsell process:
- Data analyses of customers - to get an overall insight what is going on and what customers have similar situations
- Discover - gaps and opportunities between related opportunities and customers with justification
- Proactively helping - users hunting these opportunities by informing them when it is relevant
Key benefits
- Less time spent convincing customers by proactively offering relevant solutions.
- Less time = less manual work, freeing up resources.
- Higher consistency and quality, no longer dependent on individual insight.
- Proactive engagement with clear reasoning leads to happier customers.
- Easier conversations and higher conversion rates.
- More cross- and upselling increases product and service adoption, boosting revenue.
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