GDPR Data Detection Agent
Case management systems accumulate thousands of support tickets daily, each potentially containing personal data submitted by end customers or captured in internal service notes. Manually reviewing these tickets to identify and handle data subject to GDPR regulation is an overwhelming task. What if an Agent could automatically scan incoming and existing tickets, detect personal data across both customer-facing content and internal notes, and flag it for appropriate handling — at scale and in real time?Business challenge:
Organisations processing high volumes of support tickets face a significant GDPR compliance challenge. Each day, thousands of tickets are created containing a mix of end customer communications and internal service notes, both of which may include personal data such as names, contact details, national identification numbers, or sensitive case information. Manually identifying and managing this data is not feasible at scale, and rule-based pattern matching alone fails to capture the contextual nuance needed to reliably detect personal data in free-text content. Without an automated solution, organisations risk non-compliance, data subject request delays, and the significant fines and reputational damage that come with them.
Core Features:
The GDPR Data Detection can scan your description fields for GDPR data and flag or mask this data automatically:
- GDPR Data Detection - The Agent scans your tickets either real-time or in batch mode to recognize GDPR Data
- GDPR Data masking or flagging – The Agent can either mask the detected data or flag records for a human to investigate
Key benefits:
- Can detect up to 90% of all GDPR data in your records, with less than 10% false positives
- Faster processing huge amount of records which otherwise would be a manual, time expensive and error prone chore fore a person
- Can integrate with most Customer Service ticketing solutions