Business challenge:​

Vendors repeatedly ask for invoice and payment status updates. Each message lands in the shared AP mailbox and requires manual effort: open the email, look up the invoice in the ERP, assess status, and craft a reply. This work is repetitive, slows down during peak workload (e.g., month‑end), and can be inconsistent in tone and accuracy.​

The result: delayed vendor replies, inconsistent communication quality, and valuable AP capacity consumed by work that is largely informational, predictable, and repeatable. Rather than the analytical work that genuinely requires human judgement.​

Core Features:​

• Monitors the shared AP mailbox and identifies vendor payment enquiries automatically​
• Queries D365 F&O in real time to retrieve invoice status and expected payment date​
• Sends an accurate, professional automated reply to the vendor about the invoice status.​
• Routes invoices with exceptions to the AP team as a pre-drafted e-mail, ready for human review​

Key benefits​

• Eliminates the manual read‑lookup‑write cycle​
• Consistent, professional responses regardless of workload or team availability.​
• Human control retained — nothing sent for complex or disputed situations without AP review​